FAQs
Have a question ? We are here to help.
Is the shipping free?
Orders ship from our facility in Hamilton, Ontario, Canada.
United States: Free standard shipping on all orders — delivery in 2–5 business days after processing.
Canada: $5.00 CAD standard shipping, or free on orders over $40.00 CAD — delivery in 2–5 business days after processing.
All US orders ship DDP (Delivered Duty Paid) — we prepay all duties, import taxes, and customs fees on your behalf. No surprise charges.
When will I receive my item?
Orders are processed within 1–2 business days. After processing, standard delivery is:
- United States: 2–5 business days
- Canada: 2–5 business days
You'll receive a track & trace number by email once your order ships. Custom or monogrammed items may require 4+ additional working days.
Can I change or return my item?
You may return an item for a refund or exchange within 14 days of delivery, as long as it is unused, in original condition, and in its original packaging.
Email support@aquagoldjewellery.shop first to receive a Return Authorization (RA) number, then ship to:
Aqua Gold Jewelry — Returns
119 Raymond Rd
Hamilton, Ontario L9K 0G8
Canada
Damaged or defective items: contact us within 7 days of delivery with photos for a free replacement or refund.
Full details: Refund & Return Policy.
Will I be charged duties or tariffs?
Orders ship from Hamilton, Ontario, Canada via tracked shipping (UPS, FedEx, or USPS final-mile in the US; Canada Post / UPS Canada / FedEx Canada in Canada).
No surprise duties or tariffs for USA buyers. All US orders ship DDP (Delivered Duty Paid) — we prepay all applicable duties and import taxes so you pay nothing extra at delivery.
Canadian orders are not subject to import duties. If you have questions about a specific shipment, please contact support@aquagoldjewellery.shop.
Is this real gold?
Our gold-tone pieces are gold-plated rather than solid gold — a real layer of 18K gold bonded over a base-metal core. Each product page lists that piece's composition under Product details, since it varies across the range.
Plating is what keeps a piece light on the wrist and sensibly priced, and a multi-layer plated finish takes daily wear better than solid gold, which is a comparatively soft metal. No plated finish is permanent, though.
To get the most out of yours, keep it away from perfume, chlorine and household cleaners, take it off before you swim, and store it dry. A soft polishing cloth brings the shine straight back.
Are you the same business as on Etsy?
Yes. Aqua Gold Jewelry operates on both Etsy and our direct website — same business, same products, same Hamilton, Ontario address.
Visit our Etsy storefront: etsy.com/shop/AquaGoldJewellery.