No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA No Duties — We Ship DDP Fast Shipping To Canada and USA Free Shipping — Canada (orders $40+) & USA

Shipping policy

Shipping Policy

Where We Ship From

Orders are fulfilled from our facility in Ancaster, Ontario, Canada. We currently ship to the United States and Canada only.

Shipping Rates & Delivery

United States: Free standard shipping on all orders — delivery in 2–5 business days after processing.

Canada: $5.00 CAD standard shipping, or free on orders over $40.00 CAD — delivery in 2–5 business days after processing.

Duties, Taxes & Customs — Paid by Us (US Orders)

All orders to the United States ship DDP (Delivered Duty Paid). We prepay applicable duties, import taxes, and customs fees on your behalf. The total you see at checkout is the total you pay — you will never be charged any additional fees by the carrier, customs, or your government when your package arrives.

Order Confirmation

Once you place your order, you will receive an order confirmation email confirming we have received your order and pre-authorized your payment. Once your order has shipped, you will receive a track & trace number by email.

Processing Times

Orders are processed within 1–2 business days (Monday to Friday). Orders placed before 2:00 PM ET are processed the same day; orders placed after 2:00 PM ET are processed the next business day. Custom or monogrammed items may require 4+ additional business days.

Shipping Carriers

United States: UPS or FedEx, with USPS final-mile delivery on certain routes.
Canada: Canada Post, UPS Canada, or FedEx Canada.

Tracking Your Order

You can track your order using the track & trace number included in your shipping confirmation email. If you have not received a tracking number within 4 business days of ordering, please contact us at support@aquagoldjewellery.shop.

Order Acceptance & Pricing

We reserve the right to refuse or cancel an order at any time, including for incomplete or incorrect information, suspicions of fraud, or payment verification issues. We may request additional verification before accepting your order. We strive for pricing accuracy, but if a pricing error is discovered we may contact you for instructions or cancel the order.

Lost or Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery with photographic evidence. If your package is lost in transit, contact us as soon as possible — we will work with the carrier to locate the package or arrange a replacement at no cost to you.

Contact

Aqua Gold Jewelry
119 Raymond Rd, Ancaster, Ontario L9K 0G9, Canada
Email: support@aquagoldjewellery.shop
Phone: +1 289-680-0258
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM ET