Real photos from verified Etsy reviews
“Item arrived ahead of expected delivery date! Came with authenticity card and exactly as shown in the photos. Ordered both the 3mm and the 4mm. Very satisfied with the purchase.”
“Alot of light to be small outstanding beautiful”
“beautiful - would like to order 8 ct total weight vs just 4 (2 ct each)”
“I'm excited to wear these everyday. I love the sparkle!”
Have a question ? We are here to help.
Orders ship from our facility in Hamilton, Ontario, Canada.
United States: Free standard shipping on all orders — delivery in 2–5 business days after processing.
Canada: $5 CAD standard shipping, or free on orders over $40 CAD — delivery in 2–5 business days after processing.
No duties, no customs fees for USA orders. We ship DDP (Delivered Duty Paid) — we prepay all duties and import taxes on your behalf, so the price you see at checkout is all you pay.
Orders are processed within 1–2 business days. A confirmation email with tracking is sent once your order ships. Custom or monogrammed items may require 4+ additional working days.
Full details: Shipping Policy.
Items may be returned for a refund or exchange within 14 days of delivery.
Email support@aquagoldjewellery.shop first to receive a Return Authorization (RA) number, then ship to:
Aqua Gold Jewelry — Returns
119 Raymond Rd
Hamilton, Ontario L9K 0G8
Canada
Customers are responsible for return shipping costs. Please use a tracked shipping service.
Once we receive and inspect your item, refunds are processed within 5 business days to your original payment method.
If your item arrives damaged or defective, contact us within 7 days of delivery with photographic evidence and we'll arrange a free replacement or full refund at no cost to you.
Custom or personalized items, earrings (for hygiene reasons unless defective), and items marked "final sale" are not eligible for return.
Full policy: Refund & Return Policy.
Yes — our moissanite stones are laboratory-grown moissanite, graded at VVS1 clarity with a Mohs hardness of 9.25 (second only to diamond). Every order includes a gemstone certificate and supplier material assurance — shipped in the box with your piece. No request needed, no extra steps.
Our moissanite jewelry is crafted from 925 sterling silver (stamped accordingly) with rhodium, gold, or white-gold plating for tarnish resistance. See the Materials & Authenticity section above on this page for the per-product breakdown.
To keep your piece looking its best, avoid prolonged exposure to water, chlorine, salt water, lotions, and perfumes. Store in an anti-tarnish pouch when not worn.
Orders ship from Hamilton, Ontario, Canada via tracked shipping (UPS, FedEx, or USPS final-mile in the US; Canada Post / UPS Canada / FedEx Canada in Canada).
No surprise duties or tariffs for USA buyers. All US orders ship DDP (Delivered Duty Paid) — we prepay all applicable duties and import taxes so you pay nothing extra at delivery.
Canadian orders are not subject to import duties. If you have questions about a specific shipment, please contact support@aquagoldjewellery.shop.
Yes. Aqua Gold Jewelry operates on both Etsy and our direct website — same business, same products, same Hamilton, Ontario address, same support team.
You can shop our pieces here, or visit our Etsy storefront: etsy.com/shop/AquaGoldJewellery.
That's why our product photography is consistent across both stores — the images are our own, taken once and used on both.