FAQs
Have a question ? We are here to help.
Is the shipping free?
Orders ship from our facility in Hamilton, Ontario, Canada.
United States: Free standard shipping on all orders — delivery in 2–5 business days after processing.
Canada: $5.00 CAD standard shipping, or free on orders over $40.00 CAD — delivery in 2–5 business days after processing.
All US orders ship DDP (Delivered Duty Paid) — we prepay all duties, import taxes, and customs fees on your behalf. No surprise charges.
When will I receive my item?
Orders are processed within 1–2 business days. After processing, standard delivery is:
- United States: 2–5 business days
- Canada: 2–5 business days
You'll receive a track & trace number by email once your order ships. Custom or monogrammed items may require 4+ additional working days.
Can I change or return my item?
You may return an item for a refund or exchange within 14 days of delivery, as long as it is unused, in original condition, and in its original packaging.
Email support@aquagoldjewellery.shop first to receive a Return Authorization (RA) number, then ship to:
Aqua Gold Jewelry — Returns
119 Raymond Rd
Hamilton, Ontario L9K 0G8
Canada
Damaged or defective items: contact us within 7 days of delivery with photos for a free replacement or refund.
Full details: Refund & Return Policy.
Will I be charged duties or tariffs?
Orders ship from Hamilton, Ontario, Canada via tracked shipping (UPS, FedEx, or USPS final-mile in the US; Canada Post / UPS Canada / FedEx Canada in Canada).
No surprise duties or tariffs for USA buyers. All US orders ship DDP (Delivered Duty Paid) — we prepay all applicable duties and import taxes so you pay nothing extra at delivery.
Canadian orders are not subject to import duties. If you have questions about a specific shipment, please contact support@aquagoldjewellery.shop.
Is this real gold? Will it turn my skin green?
Our gold-tone pieces are gold-plated rather than solid gold — real 18K gold applied as a surface layer over a base metal. Each product page lists that piece's exact composition under Specifications, since it varies across the range.
They will not turn your skin green. Green marks come from copper and brass reacting with skin. Our pieces are nickel-free and built on bases such as surgical-grade stainless steel or titanium, so there is nothing in them to cause that reaction. They suit sensitive skin.
Plated finishes are also more scratch-resistant in daily wear than solid gold, which is a comparatively soft metal — but no plating is permanent. Our multi-layer plating lasts considerably longer than single-dip plating.
Are you the same business as on Etsy?
Yes. Aqua Gold Jewelry operates on both Etsy and our direct website — same business, same products, same Hamilton, Ontario address.
Visit our Etsy storefront: etsy.com/shop/AquaGoldJewellery.